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Service Policy

2013-03-25 16:37:25 Click:

Respect for customers, understanding customers, exceed customer expectations continue to provide products and services, so customers are always partners. This is what we have to uphold and promote the concept of service.

One, every step, the first thought is customers in the enterprise from a seller into a buyer's market, consumer attitudes had changed. With so many goods (or services), consumers are more willing to accept good quality goods (or services). The quality here not only refers to the intrinsic quality of the product, but also the quality of the product packaging, quality of service and a series of factors. Must therefore be comprehensive and satisfy consumer demand. ◇ should stand in the customer (or consumer) position, rather than standing up the company's position in research, design and improve service. ◇ perfect service system, strengthen the pre-sale, sale, service, for customers in the use of goods that appear to help solve various problems in a timely manner, so that customers feel great convenience. ◇ attaches great importance to customer feedback, allowing customers to participate in decision-making, to handle customer feedback as customer satisfaction is an important part. ◇ everything possible to retain existing customers. ◇ establish all customer-centric mechanism. Wherein each establishment, service processes of change, etc., should customer demand as the center, customer feedback establish a rapid response mechanism. Second, the customer is always right first, the customer is the purchase of goods, not a troublemaker;

Second, most customers understand their needs, hobbies, this is precisely the companies need to gather information; Third, since customers have "natural consistency" is the same customer quarrel quarrel with all customers.

Third, customer satisfaction three elements: product satisfaction: refers to the quality of the goods customer satisfaction. Service satisfaction: refers to the customers of the purchased goods sale, sale, service a positive attitude. No matter how perfect the product, how reasonable the price, when it appeared in the market, must rely on services. "Service to create permanent customers." Corporate image satisfaction: refers to the public on the enterprise's comprehensive strength and the overall impression of the positive evaluation. Four, 5S concept "5S" refers to "smile (SMILE), fast (SPEED), honest (SINCERITY), dexterity (SMART), research (STUDY)" five words in the English acronym. "5S" concept is the most representative of the service culture of innovation, not only has the characteristics of the times full of humanity, but also with considerable maneuverability. ,

◇ We are engaged in business of course, first is to make money, but not only for the money, but not mercenary. ◇ profit is the reward for quality service. The pursuit of profit in the process, that is, namely, by Dead Poets Society-like devotion, so that customers satisfaction in return willingly, without complaint, gratefully give the money to us. ◇ not instant success, the service mess plunder, extortion and fraud.